Billing Help
How recurring access, cancellations, failed payments, refunds and lifetime purchases work on SnoozStudios.
7-day and 30-day subscriptions
Recurring products renew through Stripe unless automatic renewal is cancelled. A normal cancellation stops the next renewal while access remains available through the already-paid period.
Failed renewal → seven-day hold
If a renewal fails, the relevant entitlement can be placed on hold for seven days. During the hold, paid downloads/updates and licence validation are suspended while payment is recovered.
Payment recovered
If Stripe confirms successful payment during the hold, the entitlement and associated paid licence can return to active.
Hold expires unpaid
If the seven-day hold ends without recovery, the entitlement can expire. Billing history remains available even when product access has ended.
Lifetime purchases
A lifetime purchase is a one-time payment and does not auto-renew. A plugin can separately define how long access to future updates/support remains available.
Refunds
Refund eligibility depends on the product and the SnoozStudios Refund Policy. A successful refund can revoke the related entitlement, licence and downloads. Statutory consumer rights remain unaffected.
Read Refund Policy